Optimizing Customs Brokerage with Derudder
The Challenge
Managing customs clearances for a multitude of clients across Europe involves handling vast amounts of data, ensuring compliance with diverse regulatory requirements, and maintaining efficiency to avoid delays. Derudder needed a solution that could:
Integrate multiple customs processes: Including Import, Export, Transit, and T2L.
Aggregate data from multiple sources: Instructions can be added to the system via the UI, the Customeo API, through EDI processes, and even by simply emailing documents.
Provide real-time updates and data accuracy.
Enhance user experience for both brokers and customers.
Enhance team collaboration.
Keep data secure.
These requirements led to the development of a software platform to streamline customs management operations.
The Solution: Customeo
Customeo is a sophisticated software platform tailored specifically for Derudder's needs. It manages all aspects of customs clearances, offering a comprehensive solution for handling brokerage in all of Europe. The functionality of the platform is informed by Derudder's extensive expertise in customs operations, combined with our knowledge in UX design and custom software development.
Key Features:
Unified Dashboard: Provides a single interface to manage all customs processes, from import and export to transit and T2L.
Real-Time Status Updates: Enables brokers and clients to track instruction status in real-time, reducing uncertainties and enhancing transparency.
Data Integration: Seamlessly integrates with existing systems to exchange relevant data, reducing manual entry and errors.
User-Friendly Interface: Designed with an intuitive interface to ensure ease of use, including chat functionality to quickly get help or ask questions.
Extensive Admin Panel: Allows extensive configuration by the administrator and provides detailed insights.
Expandable: The use of industry standard frameworks keeps the platform future-proof and makes it easy to add new functionalities, features and additional languages.
Benefits for Derudder
Increased Efficiency: Automating customs processes reduces manual workload, allowing brokers to handle more instructions with fewer resources.
Improved Accuracy: Real-time data updates and automated data exchange minimize the risk of mistakes.
Enhanced Client Satisfaction: Providing clients with real-time tracking and transparency builds trust and improves customer relations.
Scalability: The platform can easily scale to accommodate growing business needs without significant additional investment.
Benefits for Derudder's customers
Transparency: Customers receive real-time updates on the instruction status.
Reliability: Reduced errors and compliance issues lead to fewer delays and smoother operations.
User Experience: The user-friendly interface ensures that even unexperienced customers can easily navigate and use the platform.
Focus: as Derudder is handling all customs obligations swiftly, the customers can focus on what they're doing best: conducting their business!
The Artcore team consists of great professionals who managed to develop this complex project brilliantly in the forecasted schedule. Grey areas were very quickly cleared through relevant questions. During the changeover period and in the treatment of the inevitable bugs, their support within the first weeks has been a key factor in the success of our customer’s implementation.
Does your business face similar challenges? Would you benefit from a tailored solution to streamline your operations? Get in touch with us! Our expertise in custom software development and our commitment to quality solutions will help your business thrive. Contact us today to discuss how we can support your business growth.
